Ordering Info & Policies

Melissa & Doug and Shopatron

Who is Shopatron?
Melissa & Doug, LLC has partnered with Shopatron, Inc to operate the MelissaAndDoug.com web site.  This includes collecting and processing the credit card payment and coordinating the fulfillment of your order by our retailers participating in the Shopatron network.  Occasionally, to best service your order, Melissa & Doug will fulfill your order directly (e.g., no retailer with the ordered item, in stock, in your geographical area).

Melissa & Doug, LLC, and Shopatron are committed to providing you an exceptional online shopping experience.  Due to privacy concerns, and to limit access to your credit card data, Melissa & Doug’s Customer Service do not have access to some information needed to complete certain requests for service (e.g., refunds) and shares the customer service role with Shopatron.  These instructions describe how to reach the correct party to assist you in any issue with your order.

Ordering

Place Orders and Pay Online
This website is designed to make it easy for you to locate and purchase Melissa & Doug products directly from retailers, nationwide (in the continental USA). When you order and pay online, our intelligent system starts working to ensure rapid delivery. We currently accept payment by Visa, MasterCard, American Express, and Discover only.

Sales Tax
Tax may be applied to your order if it ships from a company doing business in the same state as your shipping address.  We don’t know the exact amount of tax until your order ships, due to the unique nature of the Shopatron service.  For this reason, the order total in your confirmation email may not reflect the exact amount of this tax.  Sales tax may also be applied to shipping and handling charges.

Telephone, Postal Mail, Fax, or Email Orders
Melissa & Doug and Shopatron cannot accept retail orders by Telephone, Postal Mail, Fax, or Email at this time.

If you cannot use our convenient online shopping catalog, it is probably due to an outdated browser. Please note: for viewing content and placing orders on our web site, we recommend using the most recent versions of Microsoft Internet Explorer, Netscape Navigator, Opera, FireFox, or Safari.

Sending credit card numbers by email is not secure, and we do not recommend ever doing this.

COD Orders
We cannot accept COD orders at this time.

Credit Card Orders
You may use American Express, Discover, Visa, and MasterCard as payment on orders. When using your credit card, please provide your credit card billing address, if different from the shipping address, and daytime/evening phone numbers. If the billing address you give does not match that which is on file at the financial institution or if authorization is not given for any reason, we reserve the right to cancel the order without notification.

Purchase Orders
Corporate and institutional purchase orders (military, government, schools and universities) for orders exceeding $1,000.00 (US) can be submitted by calling Melissa & Doug at (800) 718-5365. Purchase Orders for less than this quantity are not currently accepted.

Backorders
The nature of the website service limits the likelihood that your desired products will be backordered. If the intelligent system cannot locate an acceptable "in stock" agent to ship your order, you will be notified by email. In most cases, you will be notified if your order is not shipped within one week.

Order Questions or Changes
If you have placed an order via the Shopatron shopping service recently and need some information about it or would like to change it in some way, there are a number of ways you may contact us. Please note that since we begin processing your order immediately after receiving it, modifications may not always be possible.

You should contact us via email at support@shopatron.com or call us at (805) 547-8368.

Credits and Balances Due
Any credits on your account with us will be refunded promptly.  We will use the same method to refund the amount as you used when you placed the order.  For example, if  the order was paid by credit card, we will credit your credit card account.

Shipping

Shipping and Handling Charges
Melissa & Doug uses multiple shipping rules to determine shipping and handling charges. Please see your shopping cart for an estimate of the exact shipping charges pertaining to your order.

In the unlikely event that shipping charges will be different than originally estimated, you will be notified by email before charges are made to the credit card.

Shipping is only available to destinations in the US, Puerto Rico, or the Virgin Islands.

Canadian and International Orders
Currently we only fulfill online orders within the US.

APO and FPO Addresses
Currently we cannot fulfill orders to APO or FPO destinations.

Returns

Returning Merchandise
When you receive your order, the contact information of the merchant shipper will be displayed in the paperwork.  Merchant shipper is the term used to refer to the company that actually shipped your order. Please keep your paperwork in case you need to arrange for returns or exchanges, and read the instructions thoroughly for faster processing of returns. Also, please keep any emails you receive regarding your order, as they may contain important information.

We will gladly refund your purchase price, excluding shipping and handling charges if your order is returned to the merchant shipper. Contact the merchant shipper for help or assistance in processing a return.

Merchandise will be accepted for return within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging.

Defective Returns
If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. Defective merchandise should be returned directly to Melissa & Doug, LLC.  Please call Melissa & Doug Customer Service at (800) 718-5365 to arrange for the repair or replacement.

Damaged Returns
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call the merchant shipper immediately. The contact information for the merchant shipper will be in the box. Save all packaging material and paperwork; do not throw anything away!

Legal

Limits of Responsibility
We accept no responsibility for user initiated damage and/or loss of parts incurred during operation or use of product.

Price and/or Description Changes
All prices, pictures and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.

When you place your order with us, you agree to the price and terms indicated on our website. Price differences related to future or past prices in our store or any other store's prices are not refundable.

We reserve the right to refuse any sale at any time.

Problems

Customer Satisfaction
If for any reason you are not completely satisfied please contact Melissa & Doug Customer Service at (800) 718-5365.